Applixure User Ideas

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Mobile Agent for Asset Tracking and Auditing

Request:
We would like to request the development of a mobile agent for Applixure to enhance asset tracking and auditing capabilities.

Reasoning:
As part of compliance with Cyber Essentials Plus, our organisation is required to maintain an accurate inventory of all mobile devices, including their operating systems. A mobile agent integrated into Applixure would not only streamline this compliance process but also provide several additional benefits:

  1. Comprehensive Endpoint Visibility: While Applixure already provides an excellent view of desktop environments, extending this visibility to mobile devices would allow for consistent tracking of all devices across the network. This would help maintain a unified approach to device management and monitoring, improving security and performance across the board.

  2. Enhanced Security Monitoring: Mobile devices present unique security challenges. By incorporating mobile devices into Applixure's monitoring, IT teams would have the ability to track critical updates, monitor software sprawl, and ensure only authorised applications are installed on mobile devices, helping to reduce security risks.

  3. Lifecycle Management: Just like desktops, mobile devices would benefit from lifecycle management. IT teams would be able to monitor device performance and ensure timely updates or replacements, improving both security and employee productivity.

  4. Improved Employee Experience: With Applixure's focus on Digital Employee Experience (DEX), adding mobile devices to this monitoring would provide a more complete view of how IT is serving end-users. Ensuring that mobile devices are functioning optimally would contribute to a better overall experience for employees, regardless of the device they are using.

  5. Automation and Proactivity: Applixure's existing automation features could be applied to mobile devices, enabling IT teams to address issues before they impact end-users. This proactive approach would help reduce the number of reactive support tickets and further improve operational efficiency.

  • Guest
  • Oct 11 2024
  • Will not implement
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  • Admin
    Kalle Saunamäki commented
    23 Oct 06:29am

    Hello,

    While the idea itself would be very much something we would like to do, there are practical technical issues (due to mobile OSes themselves) that effectively prevent us from implementing a mobile agent with how the Applixure Analytics currently works. We have now published a separate Helpcenter article that goes little bit in details about this scenario that hopefully gives a context why that is:

    https://applixure.zendesk.com/hc/en-us/articles/22148049912850-Is-there-an-Agent-for-mobile-devices